FAQs

Shipping

World-wide.

All Parcels will be dispatched within 1-2 business days except on Public Holidays.

Domestic – (within Australia): Aust Post Parcels: 1 – 5 business days

International- (World Wide): Express Courier: 3 – 10 business days, depending on custom release.

You should receive a tracking number along with your shipping confirmation via email!

Note: It is important to provide “complete” billing and shipping information with complete contact details to avoid possible delays in the delivery of your package.

Note: We do not deliver to P.O Box addresses.

Note: We do not offer weekend or holiday delivery services.

Within Australia – Free delivery on all orders $200+. Standard Aust Post Parcel delivery on orders below $200.

International delivery cost are calculated by destination country and weight.

International packages may be subject to Customs import duties and taxes which you will be liable for.

Please check your local customs website for more info.

Not in one order. You will have to place separate orders for each address.

Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card you used to place your order.

You must be a registered account member at www.ahiida.com , we can store your billing and shipping information to ensure faster checkout. To register, go to my account page. Please note though that we do not store credit card information.

Payment

Ahiida® Swimwear currently accepts Master Card, Visa, PayPal.

For Australian Domestic orders, We also accept AfterPay, bank transfer and off-line transactions, just give us a call.

Returns

We will accept returns, provided that you have a proof of purchase and the item is returned within 14 days of purchase in its original condition unworn, unwashed, and with all swing tags/labels still attached.

Notes:  Shipping cost is non-refundable.

Notes:  A restocking fee of AUD$5.00 will charged on refunded items.

Notes:  NO EXCHANGE OR REFUNDS ON SALE / CLEARANCE ITEMS.

Only items that have been purchased from this website can be exchanged.

Please return the item within 14 days of purchase with a copy of receipt. All exchanges MUST be in its original condition unworn, unwashed, and with all swing tags/labels still attached.

Note: However, an item which has been soiled, mishandled, laundered or abused will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and she/he will forfeit all claims.

Please use the Contact Us page for an updated address or PO box for you to return your items to. All Exchange / Return Merchandise must be sent via registered / insured postal service.

Notes:  Shipping cost is non-refundable.

Notes:  NO EXCHANGE OR REFUNDS ON SALE / CLEARANCE ITEMS.

Canceling or Changing Orders

If an item is not available at the time of purchase, Ahiida Swimwear will notify the customer by email.

We can cancel or modify changes on your order as long as it hasn’t been shipped yet.

Other Questions

Sounds great! Please use the contact page to contact us.

Simply sign up to our newsletter by entering your email address. Or you can also email your contact info to ne********@ah****.com.

Yes. Please view our size chart for reference and if still unsure, please email us via the contact page your chest and hip measurements and we will recommend your correct size.

Hand Wash with mild soap. Do not bleach or use harsh detergents. Drip-Dry out of direct sunlight. Do not tumble dry.

Notes:  Avoid rough surfaces as fabric will snag.